What is required for me to make a reservation?
To confirm your booking, a deposit payment of 50% of the total fee is required at the time of reserving. The remaining balance can be paid anytime at least 7 days before your event.
Will there be an attendant on duty to help our guests?
Yes! Our colleagues on site will be there to assist your guests with the photo taking and the printing. Rest assured that our well trained colleagues will keep the hype up throught out your event!
Is the unlimited printing offer a gimmick? If not, how does it work?
Lucky for you, we will always keep our word on this! Every guest in the photo can leave with an amazing keepsake printout for both holographic and normal 4R prints. And believe us when we tell you that our printing is done instantly and you will be able to collect them moments after taking the photos.
What kinds of props are provided by The Holograil?
We’ll bring a collection of hand-selected props for you and your guests to have fun with. We constantly search the world for the best props and change out our selection often. The choices will vary with event theme and photo booth package chosen. Contact us to get the portfolio of our props.
Could you help us to customised the frame overlay? If yes, how much would it cost for the design fee?
We would definitely be happy to help you with the design. Just share with us the theme of the event and any branding collaterals that you have. Would be great if you could provide us with your high res logos too. Oh yes, we would love to see that smile on your face when we tell you that the design fee is absolutely free! But of course, its only up to 2 revisions.
Can I use my own backdrop? If I create my own backdrop, can I get a discount?
You can absolutely use your own! We have many clients that use unique walls at their venues, florist-designed backdrops, or creations they’ve made themselves.
However, we also offer a selection of backdrops that you can choose from. The backdrops we provide are made of stretch-to-fit fabric which allows for glare-free photos. These are provided as a courtesy and do not affect the price of your rental.
Do you require power and wifi?
Yes! For all of our booths, a standard 10-15 amp wall outlet will suffice. As for the wifi, it would be so helpful if you could share a strong wifi connection from the venue. However, if its unavailable, we will always bring down our own wifi router to ensure smooth operations at your event.
When will you start setting up?
Our friendly team will setup 1.5 hours before the event and should be ready 30mins before the event start time. Setup and teardown time are already included in all our packages.
Can the booth be outdoors?
Yes definitely, however we suggest the booth be set up indoors if possible — but, we totally get that sometimes this isn’t the case! We have a few requirements to guarantee the highest quality photos and protection of our booth. Be sure to ask one of our team to pass on this information if you plan to have your photo booth outside.
What happens if we have a break in the middle of the event?
We offer “Standby Time” specifically for this reason or to arrive early in the event there is a ceremony at the same location as the venue. Our Idle Time is a reduced rate where the equipment and staff member will be onsite, but the equipment will not be operational for use. Our rate is IDR 500,000 per hour for idle time. This assures that you are getting full use of your rental time and not paying full rate for down time during your event.
What size are your photo prints?
The size of our awesome holographic printouts are 4”x 4” and our normal 4R photos are 4”x6”
What are the space, venue, and power requirements for the photo booth set-up? Can it be set up outdoors?
We require a flat floor space of approximately 4m (wide) x 3m (deep) x 2.2m (high). If you are unsure about these dimensions please let us know your venue details and we will be happy to check with them. The bigger the space we have, the more people we can fit into the shot. Also, we would require a reception table and 2 chairs to facilitate on site printing.
What if we would like to extend the service?
We love it when our clients and their guests are having fun in the photo booth! We ask that our colleagues on site be flexible with event end times for these circumstances. Most times, we are able to accede to your request for a last minute extension but do check with our team first and we will get back to you immediately. Also, we will be charging you for the extra time based on the product type and also the duration.
Why dont you have the price list on the website?
As a company, we value finding our clients the best photo experience to match their specific needs and vision. Starting a conversation allows us to tailor a quote to your event, as well as get to know you!
The Holograil currently operates photo booth services in these cities : Jakarta, Bali and Singapore. If your area lies out of these cities, we are able to travel with our equipment and team but we would require an accommodation and transport fee. Feel free to contact us so that we can advise you further.
Can we do custom size for the holographic souvenirs?
Yes we are glad to give you this option! However do note that the maximum size would be 10cm by 10cm. Do contact our friendly colleague to find out more about our pricing.
Is there any discount for bulk order?
Like everything else in life, the more you buy, the better price you will get!
How long is the processing time?
Typically it will take us 3 days to process your order before sending it out for delivery. However, if the quantity of the order is large, we will advise you on the processing time. But have no doubt, we will expedite all orders so that you can get your souvenirs on time!
